If your interface isn't working, you will need to create a ticket through https://store.nicolaudie.com, to request a ticket. You will need to create an account, if you don't already have one. Once you've created an account, please add your address, and telephone number.
Please follow the steps listed below:
- Click "Repair & Fix"
- Click "New Ticket"
- Enter the serial number located on your interface
- Enter the description of the problem you are having with your interface
Once we've received your ticket , one of the following will happen:
1. An RMA Technician will contact you, to attempt to solve the issue remotely.
2. In the event the issue cannot be solved remotely, an RMA Techncian will reply with an authorized RMA number, a shipping address, and information on any possible charges that may occur for repairs.
Important: Please do NOT ship your interface, without first obtaining the required RMA authorization number. If your interface is shipped without the required RMA authorization number, it will be returned to you, without repairs, at your expense.
DMX lighting software support for Sunlight, Easy Stand Alone Pro, STICK and intelligent USB DMX interfaces
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