Hardware

Troubleshooting

SYMPTOMS
CAUSES
REMEDIES

Software cannot find USB interface

USB cable is not connected properly or USB port is faulty

"Intelligent USB DMX Interface" is not mentioned in list of devices : driver is not installed

Interface is off

Yellow leds are switched on but red led does not flash
Check cable connection or use another USB port

See section "How to install USB-DMX 512 interface"

Select "USB" position on power supply or connect via an external power supply

Switch box breakdown : contact your retailer

DMX fixture does not respond
Receivers do not detect DMX, yet DMX signal output is operational

DMX red led flashes, but DMX signal output is not operational
Check DMX wire and if possible test another DMX receiver

Replace the 8 pin-chip set in the interface box.

SYMPTOMS	CAUSES	REMEDIES
Software cannot find USB interface	USB cable is not connected properly or USB port is faulty "Intelligent USB DMX Interface" is not mentioned in list of devices : driver is not installed Interface is off Yellow leds are switched on but red led does not flash	Check cable connection or use another USB port See section "How to install USB-DMX 512 interface" Select "USB" position on power supply or connect via an external power supply Switch box breakdown : contact your retailer
DMX fixture does not respond	Receivers do not detect DMX, yet DMX signal output is operational DMX red led flashes, but DMX signal output is not operational	Check DMX wire and if possible test another DMX receiver Replace the 8 pin-chip set in the interface box.

Hardware

Hardware

Troubleshooting

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