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FAQ's

Questions fréquentes

General

• I see these boxes everywhere! Who are you? Are you a re-seller?

We have been manufacturing DMX software and hardware for over 20 years. We OEM our software and interfaces to several other companies who sell them under their own brand. All products you see on this website are designed and manufactured by us.

• Where can I buy your products?

You can purchase direct from us or from one of our distributors. See the distributors page to find your local reseller.

• I am looking for on-site support/training...

Sometimes we may consider providing training for your staff at our offices. Alternatively we have many partners who provide support all over the world. Drop us an e-mail and we will put you in touch with someone.

Hardware matters

• I already have the software, now I´d like to buy the interface only

In fact, everyone already owns our full-version software programs. All you have to do is simply download them from our website. We also give the CDROM away together with all our software at trade fairs or on request via tel./fax/e-mail. 

• What is the minimum configuration required for my computer? Minimum computer requirements:

Minimum computer requirements:
- PC computer working under Windows XP
- 1 Ghz speed processor
- 512 Mo Memory (RAM)
- video card supporting Microsoft Direct 3D with 32 Mb Memory
- 1024*768 pixel screen

Recommended computer requirements:
- PC Computer working under Windows 7
- 2 Ghz speed processor, dual core
- 1 Gb Memory (RAM)
- Video card supporting Microsoft Direct 3D with 256 Mb Memory
- 1280*768 pixel screen

• My interface is not detected

Make sure you are using the latest software version available from our website
See the "USB interface not detected" or "Ethernet interface not detected" troubleshooter
here

• I have a SIUDI1-SIUDI2-SIUDI5 interface which is not detected

- These old generation USB-DMX interfaces are not 64bit compatible. Use a PC with a 32bit version of Windows
- E-mail us your serial number and we will give you a link to the correct software version

• What are the pins on the rear of the interface for?

The port socket is a HE10 dry contact port socket. No voltage needs to be sent. Connect a relay from a switch. When one of the port pins shorts with the ground pin, the scene will be triggered and will stay on even after the port has been released. You can combine the ports in binary to enable you to have more triggers. We do not make any switches for these, however more information including manufacturers links can be found in the hardware manual.

• I have No DMX output

Make sure you are using the latest software version available from our website
See the "No DMX Output" troubleshooter here

• I have a message saying I must update my firmware. What does this mean?

Firmware is the code which is stored inside your interface's memory chip. It includes important information to allow your interface to communicate with the computer and run in stand-alone. Sometimes we make updates to the firmware, or we will make a software update which will require a firmware update to work properly.

To update your firmware:
1. Make sure you have the latest software version installed from our website
2. Close any DMX software you may have running and open "tools.exe" which can be found in your software root directory (eg. C:->ESAPRO->tools.exe). You can also find this in the start->program files menu
3. Select the firmware tab and click update firmware
4. Wait 30 seconds whilst the firmware is updated and the interface resets. "Interface Not Detected" will appear whilst your interface is being reset

Software matters

• Where is the user manual?

You are already using a computer to run the software on, so why should we waste paper and ink and damage the environment by printing thousands of manuals in 10+ languages? You can view the manuals online or download a PDF if you need offline access.

• Which software can be used with my interface?

Below is a summery of all our interfaces and the software they are compatible with.

Architectural & Building
Blue interfaces (one XLR, 2 buttons, no display) : ESA(old)
Blue interfaces (two XLR, 3 buttons) : ESA, ESA2
Blue interfaces (two XLR, 3 buttons, sdcard) : ESA, ESA2, ESAPRO
STICK-xx1: ESA, ESA2, ESAPRO, SUITE2
STICK-xx2: ESA, ESA2

Show & Entertainment
Orange interfaces (one XLR): SUITE
Orange interfaces (two XLR, no buttons): SUITE, SUITE2
Orange interfaces (two XLR, 3 buttons): ESA, ESA2, SUITE, SUITE2
Orange interfaces with SD card slot : ESA, ESA2, ESAPRO, SUITE, SUITE2

Yellow interfaces (one XLR, 2 buttons, no display) : ESA(old), 2002, 2004 or both
Yellow interfaces (two XLR, 3 buttons) : ESA, ESA2, 2002, 2004, SUITE

Other Colors / Other interfaces :
- You are using an special interface, an old interface, or one of our OEM's,
- E-mail us your serial number and we will give you a link to the correct software version.

The following software packages work with all of our interfaces:
Sunlite 2002 (freeware)
Developer kit (See Hardware manuals for details)
Easy Stand Alone software (in live mode with computer)

• Can you give me a list of all the software you develop?

ESA - Easy Stand Alone software
ESA2 - Easy Stand Alone software (new 2011 version)
ESAPRO - Easy Stand Alone PRO software
2002 - Sunlite 2002 software
2004 - Sunlite 2004 software
SUITE - Sunlite Suite software
SUITE2 - Sunlite Suite 2 software (new 2011 version)
MEV - Magic 3D Easy view software (visualizer, not a controller)
ESA(old) - Easy Stand ALone software (2004 version)

STICK matters

• My date and time triggers don´t work!

STICKs with serial numbers <3000 store the clock inside a capacitor. This means that if power is lost to the unit for more than 10 minutes the time will need to be reset. STICKs with serial numbers >3000 have a battery option so that the clock time may be stored for much longer in case of a power cut.
The time can be checked by holding select + 1
The date can be checked by holding select + 2
The time can be set by holding select + 3
The date can be set by holding select + 4
Note: 0 and 9 are represented by the left and right of the touch fader respectively.
See the date and time tutorial for more information here:

See the "Clock and Calendar" tutorial here

• My STICK is not detected!

See the STICK not detected troubleshooter here

• What is the S.T.I.C.K. and what does the name mean?

The name stands for "Sunlite Touch-sensitive Intelligent Control Keypad." It is a DMX lighting controller and user interface all built into 1 innovative and revolutionary product.

• Is this a complete controller? Do I need other Sunlite interfaces to control my lights?

No need for any other Sunlite interfaces. The S.T.I.C.K. is a complete stand alone controller that incorporates a touch-sensitive keypad.

• Which software can be used?

The STICK has been designed to be used with Easy Stand Alone Pro but can also be used with Easy Stand Alone and Sunlite Suite 2.

• How many scenes/programs can I store into the memory?

The STICK may control up to 200 scenes spread across 5 pages.

• What is the maximum length for these scenes/programs?

The length (and complexity) of each scene is practically unlimited. Programs are stored in flash memory cards (mini SDcard, same as digital cameras). File sizes are very small, and you can always upgrade to a higher capacity card.

• What do you mean by "touch-sensitive"?

The technology used in the STICK does not require any moving parts. Just like the latest mobile phones and MP3 players, you simply need to touch the surface of the keypad to control your lighting.

• What is the main purpose of the STICKs touch sensitive fader?

This fader can be used to modify the Dimmer, Speed, or Color of the current scene/program.

• Where can I connect the USB, DMX512, and Power cables?

Both DMX512 and Power will be connected from the back using a simple connector block and screwdriver. For USB communication with the computer, a USB-mini connector is available from the bottom.

• What accessories will be included when I purchase a STICK?

Typically you should receive the STICK interface, the block connector in the back (to screw in the DMX output and power leads), power supply, USB cable, installation CD, user's manual, and a flash memory card.

• What options will I have for external or remote triggering?

Initially, there will be 8 I/O (simple dry contact closure) ports, along with RS232 (serial) and InfraRed receiver compatible with universal remote controls. 

• What about Ethernet network (RJ45) connection?

A small extension card (with an RJ45 connector) is available as part of the "com+" option. This allows you to connect the STICK to an Ethernet network and trigger scenes from your smartphone. This option will soon allow new features such as internet triggering as well as master/slave synchronization.

• Do you offer the STICK in different colors?

The available colors are black and white.

• Can I customize the front image (keyboard face) myself?

YES, the STICK uses standard 11x15cm photographic paper, covered by a transparent surface. You can replace it yourself if you want, just be careful to keep the same positions for the buttons and fader in your own design. You can use the STICK Design Center to help you.

• If we need to control more than 1024 channels, do we need 2 S.T.I.C.Ks?

YES, each of them will control 2 DMX universes (1024 channels) and you will need the COM+ option (ethernet) in order to synchronize the controllers.

• What is the required power for the stick?

The STICK is 9V DC. The included power supply is 110/220V compatible.

Nicolaudie Group | Sunlite FAQ : DMX 512 protocole, logiciel lumière sunlite

Nicolaudie Sunlite conçoit et développe la nouvelle génération d'interfaces USB DMX (DMX 512 protocole, logiciel lumière sunlite) pour piloter tous les éclairages via des logiciels de contrôle de lumière DMX512 sur ordinateur.