Thanks so much for your help. I have used 3 dif progragms, all from Nicolaudie. 1st off the disk that came w/ the unit. 2 downloaded as Adam at Nicolaudie america said the first downloaded month ago was corrupted. All 3 have had the exact same result. I don't know what you mean by "entering the number of fixtures and starting dmx address and clicking patch".
I don't see this in the manual which instructs to drag and drop. Where do you:
> enter the number of fixtures?
> Start dmx address?
> click patch?
The patch I see is like "scan library" a name for an area of the program where the dmx universe shows and is not clickable.
I have included pix of the process:
1: RGB highlighted under Generic> rgb in the scan library (right before dragging)
2: dragging it over 1, 2 & 3
3: letting go and it only showing 'rgb' not 'rgb.1' like it does in Demo mode.
4: right after clicking on 'rgb' again to drag another (this is when the 1st disappears).
I have purchased 2 of these units, had them for a few years and when no one could help me, just shelved them but now we need to get our $1,000. out of them. I have spent many many hours w/ my vendor, Environmental Lights and others trying to solve this. I even hired a computer engineer who was stumped. I've Checked my computer, replaced the program, everything….Thanks again for your help.